Account Configurations
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Why am I asked to accept app analytics and ad storage?
In response to new requirements set by Google, as well as privacy laws and regulations such as the General Data Prote... -
What is an account activity assessment?
This is a measure we implement as a regulated broker to review your account activity. Our goal is to identify behavio... -
Can I see my personal details on the app?
Yes, all of the personal and financial details you provided upon creating an account can be checked. Here is how: G... -
Trading OLDF API key
Sharing your API keys with third-party applications involves potential risks. The level of access is determined by th... -
How can I update my account details?
For most of your registered details, you can do it directly in the app. Here are the steps: Go to the Menu Select S... -
Can I have two accounts on the platform?
No. It is not allowed to have two separate accounts on our platform. -
How can I change my email address?
To update your email address, you will need to contact us.Before we can update it, we will require you to provide the... -
How can I change my residential address?
To request an update of your residential address, follow these steps 👇 Go to your Menu; Select Settings; Press... -
Can I change my account's primary currency?
No. Once you create an account, its base currency cannot be changed. Your portfolio, orders, results, and transaction... -
Do you offer an Islamic Account option?
Currently, we don't offer Islamic (swap-free) accounts. The available account types are Invest, CFD, Stocks ISA, and... -
Can I reactivate a closed account?
Deactivated accounts cannot be reactivated. If you want to start over, you can open a new Trading OLDF account. If yo... -
What will happen with my account if I die?
We will request that the administrator/successor of the deceased’s estate contacts us with a copy of the death certif... -
I have closed my Trading OLDF account. Can you delete all my associated data?
As per applicable laws, investment firms are required to retain personal data for a certain period of time. This lega... -
How can I deactivate my account?
We're sorry to see you go 😞 Here's how you can deactivate your account: Go to the ☰ Menu tab. Press Settings Go...