How can we help you today?
We have answers for all your questions. Let’s verify all the information to find out where your shipment is.
My Account
Account Opening
See all articlesHow to create a Trading OLDF account?
To create a Trading OLDF account, first sign up for the web or mobile app:
💻
🔗 Link
🔗 Link
🔗 LInk
The...
What are the supported countries?
When you're about to create a new Trading OLDF account, you can check the list of countries where we offer our servic...
Can I open a business account?
No.
Currently, a business account cannot be opened with Trading OLDF. Trading accounts can only be set up for person...
What is a Tax Identification Number (TIN)?
The TIN is a unique identifier used for tax reporting purposes. We need it to comply with financial regulations.
Whe...
What is the National Client Identifier (NCI)?
The National Client Identifier (NCI) is a unique combination of numbers and letters, that every person who performs t...
What is the difference between practice and real money accounts?
Our practice mode provides unlimited free access to our diverse portfolio of instruments. It allows you to practice t...
Account Verification
See all articlesHow do I verify my identity?
To activate your Trading OLDF account, we will need:
A motion selfie
A valid identity document
We may also require a ...
How do I verify my address?
You need to provide a valid proof of address document. It can be either a PDF file, a screenshot or an official lette...
Do I need to verify my email?
Yes. During the account registration process, we will send you a verification link at the email address you provide t...
How do I fix a typo in my name?
You will need to provide us with an up-to-date identity card or passport if you have changed your name for legal reas...
Why am I asked if I am politically exposed?
We are legally obliged to establish whether you, as a customer, might have any political connection.People holding hi...
Why do I need to provide a Source of Wealth?
We may require you to provide us with a Source of Wealth (SOW) document in order to verify the origin of your funds. ...
Security & Preferences
See all articlesAccount safety - Tips
💡 Here are some quick tips on how to maximise your account's security:
Enable two-factor authentication
Enable pass...
Leaked Password check
Whenever you change the password on your Trading OLDF account, Trading OLDF will check your new password against “Hav...
How to change my password?
You need to:
Go to the Menu
Tap on Settings
Then Privacy & Security
Followed by Change Password
Еnter your previous ...
How to create a secure password?
A safe password is the simplest way to secure your account. Here’s how to do so 👇:
Password should be at least 8 cha...
How do I contact the Trading OLDF team?
Always make sure you do this only via our official contact form or via the "Contact us" button in your Trading OLDF a...
Can I check the devices I used to log in?
Yes, you can also check the time and location of every login. Here is how:
Go to the ☰ Menu tab
Select Settings
Sele...
Documents
See all articlesAnnual Costs & Charges Statement
Every year, we provide you with an Annual Costs & Charges Statement. This statement gives you a transparent view of a...
What documents can I get from Trading OLDF?
We will send you essential account activity docs automatically via email. There are also some documents you can downl...
What is an account activity statement?
This is a report that provides a full overview of your Trading OLDF account, including information about your orders ...
How can I get a statement for my trades?
We send the statements to your registered email address:
Account activity statement - sent on the day after you had...
Can I export the trading data from my account?
Yes, you can export it as a .csv file.
📄 Note
The export function is not available for CFD accounts.
Here are the...
How to get a document confirming my holdings?
You can do so through the app, by simply following these steps 👇
Tap on the Menu tab
Open the Documents section
Ta...
Platform Configurations
See all articlesAI Analysis on Trading OLDF
Stay up to date with our latest AI-powered analysis tool. It processes the latest price movements, news, sentiment an...
Portfolio Charts
Your Portfolio includes two ways to view your investment performance: Unrealised Result and Money-Weighted Rate of Re...
Find, Track, and Discover Instruments
The search interface is now cleaner and easier to navigate, with relevant instruments shown first. Recently viewed an...
How to switch between my accounts?
If you are registered with Trading OLDF UK Ltd, Trading OLDF Markets Ltd, or Trading OLDF EU GmbH and hold the latest...
How do I change my app's language?
Go to Menu
Select Settings
Language
Choose the language of preference
How to switch my app's theme?
Go to Menu
Settings
Select Theme
Choose the right theme for you 👌
Account Configurations
See all articlesWhy am I asked to accept app analytics and ad storage?
In response to new requirements set by Google, as well as privacy laws and regulations such as the General Data Prote...
What is an account activity assessment?
This is a measure we implement as a regulated broker to review your account activity. Our goal is to identify behavio...
Can I see my personal details on the app?
Yes, all of the personal and financial details you provided upon creating an account can be checked. Here is how:
G...
Trading OLDF API key
Sharing your API keys with third-party applications involves potential risks. The level of access is determined by th...
How can I update my account details?
For most of your registered details, you can do it directly in the app. Here are the steps:
Go to the Menu
Select S...
Can I have two accounts on the platform?
No. It is not allowed to have two separate accounts on our platform.