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OLDF Card

General information

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How are my funds protected with the OLDF Card?
We use your Trading OLDF Invest account's uninvested cash as the card's balance. This is protected in accordance with...
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Why does the OLDF card have no magnetic stripe?
The magnetic stripe is not present on OLDF cards due to the security risk they pose. We take into consideration a few...
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Does OLDF offer disposable cards?
Yes, you can create a single-use OLDF card via the app for secure online transactions, without having to use your pri...
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Organize your funds with spending pots
You will now be able to organise your funds into a main pot and a spending one to better fit your needs. What is the ...
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What are the fees for using the OLDF card?
We won't charge you any maintenance fees or charges when using the card abroad. Withdrawals at an ATM are free of cha...
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Am I eligible for the card?
You need to hold a Trading OLDF Invest account and be from a card-supported country to see the feature. It is current...
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Card Management

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How do I get a OLDF card?
Just go to your Card tab and select the type of card (virtual or physical) you want to have 👇 Get a virtual OLDF card...
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How long does it take to receive a physical card?
Cards get delivered usually within up to 10 business days. Can I track my card delivery?   We currently don't off...
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How do I customize my card?
When creating a virtual OLDF card, you can pick among the colours we offer:   📄 The physical card currently comes in ...
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How do I add my OLDF Card to Apple/Google Pay?
You simply need to:  Go to the Cards menu.  Select the card you wish to add to Apple/Google Pay.  Press Add to Apple/...
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How do I view my PIN?
If you have forgotten the PIN for your OLDF Card, you can easily view it securely within the app at any time. To do t...
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Why is my card limited?
Here are some of the reasons this might be 👇 Your personal documents may have expired. You won’t be able to use your...
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Card Payments

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Where do I check my transactions?
Go to your Cards tab.  You will see your cards and a list of the most recent transactions. Press View all to see the...
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Which merchants are blocked when using the Trading OLDF Card?
Payments to financial institutions Code: 6010 Manual transactions to open or fund a deposit account, cash disburseme...
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What is an offline debit card transaction?
An offline debit card transaction refers to a payment made with your Trading OLDF debit card that is processed withou...
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Why are my contactless payments limited?
To help protect your account, your card may be subject to limits on how often or how much you can spend using contact...
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What are the spending limits?
You can check the limits directly in the app by going to the Card tab and scrolling down to the Card limits section 👇...
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Why was my card transaction declined?
❌ Here’s why this might have happened: Detected duplicate transactions Wrong PIN or CVV code  Forbidden transaction ...
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Card Cashback

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